Shipping and returns
Shipments out of the country is carried out by EMS or ecco . There is a standart 0f 60$ base shipping fee to the USA for up to 4 items and 55 Euros to Europe countries.
The shipment usually arrives at its destination within 14 working days depending on the shipment destination and shipment type, subject to the availability of the products ordered. Shipping times may be longer due to local holidays in the country of destination, Israeli holidays and weekends and during specials and discounts.
For your information, although we do our utmost to supply the shipment at the written times, there may be delays and the written times are only estimates and not guaranteed.
LOOP CERAMICS is not responsible for any delays which are not under her direct control, including release from customs, delays caused by shipping companies, etc.
For your information, import duties, surcharges and any other charge may be imposed upon receipt of the order in countries outside Israel. We have no control over these taxes and duties as they are determined by the customs authority in the destination country and depend on various factors, such as country of origin, domestic VAT rate, import duties, etc. It is the Customer’s responsibility to make these payments should they be required by the local authorities.
If your item/s arrive broken please email us a photo of the broken goods on the day of receipt to arrange a replacement or Refund.
Returns and exchange
You may return any unused items only physically to LOOP CERAMICS in Ganei tiqwa.
LOOP CERAMICS allows its customers to make returns and exchanges subject to the following conditions:
1. There will be no retures or exchanging from outside countries
2. The item was not used, damaged, or washed, and is returned in the original packaging at the studio itself in Ganei tiqwa Israel.
3. LOOP CERAMICS will examine the case, and if believes that the customer should be credited, the credit card used to pay for the item will be credited minus 5% of amount of the transaction.
4. If the customer cancels the transaction after billing (even if the delivery has not yet left), the customer will be charged a cancellation fee of 5% of the original transaction